Overview

In this tutorial, you will learn how to view, edit, retire, and add new F&I products that are available for presentation to your customers in CareGARDWarranty.com (CGW).


Managing Products

Using the Tools menu, you can view, edit, retire, and add new F&I products that are available for presentation to your customers in CGW.


1. Select Tools > Product Management from the left navigation menu.

Product Management


2. In the Product Management Filters panel of the Product Management dialog, you can search for F&I products based on their status and by dealer group/dealer:


Product Management Filters Panel


Item 
 Description
Status
 Search for F&I products by their status. An Active product is one that is still offered by your dealership. A Retired product is one that has been removed from the F&I product list.
Dealer Group
 Select the dealer group. A dealer group is a conglomerate of more than one car dealership.
Dealer
 Select the car dealership within the dealer group.


3. After you enter information in the Product Management Filters panel, CGW populates the dialog with the F&I products offered by your dealership. You have several options at this point:

Product Management Dialog – Search Results


Item 
 Description
Change


 Click this button to the right of an F&I product that you want to change. A dialog appears that allows you to make changes to the product in CGW. You can change product attributes, such as:
  • Product Name
  • Report Header Entry: The product name that is displayed in the report header for this product.
  • OK for Commercial Use? Indicate if this product can be offered to commercial buyers.
  • Can the product be removed from any menu template? To remain in compliance, a dealership must offer every customer that is buying a vehicle the same set of products to avoid discrimination against the customer. However, certain customers may not qualify for certain products. For example, if a customer is 65 years old or older, they may not qualify for credit life insurance. Selecting this option gives you the flexibility to remove certain products from menu templates in cases where a customer may not qualify for a product. 
  • Is Product Taxed? / Tax Rate: Enter the final tax rate of the municipality in which the dealership is selling the vehicle. Note: CGW currently does not honor the tax rate of the buying customer’s municipality, if it is different.
  • Deal Type: Your options are Finance, Cash, Lease, and Product Only.
  • Vehicle Type: Your options are New and Used.
This dialog varies by product type. The following dialog allows you to change product attributes for the “etch” product.
When you have finished with your changes, click Save.
Retire


 Click this button to retire a product in CGW. A confirmation dialog appears where you must confirm your decision to retire the product:
Add A Product
 Click this button to add a new F&I product to CGW, which you can present as an option to your customer. For more information, see "Adding a Product" below.


Adding a Product

If you selected the Add a Product button in the Product Management dialog, a series of three View/Menu Product dialogs appear. Use these dialogs to add information about the new F&I product you are adding to your product lineup:
 

Step 1: Basic Info

Step 1: Basic Info


Item 
 Description
Product Type


 Select the product type:
  • Fixed: A fixed set of terms associated with known dealer costs.
  • Variable: Variable terms and dealer costs that must be entered for each menu rather than selected, such as credit life.
Product Name
 Enter the product name, which will display in the title bar of the Info Block allocated for this product on your menu. This field has a 32-character limit.
Product Description
 Enter the product description, which will display in the description of the Info Block allocated for this product on your menu. This field has a 185-character limit.
Report Header Entry
 Enter the report header, which will display in the F&I performance report header to represent this product. This field has a 32-character limit.  
Cancel
 Click this button to cancel out of this dialog.
Save
 Click this button to save your entries.
Next
 Click this button to display the next View/Menu Product dialog: Step 2: Product Terms.


Step 2: Product Terms

Use this dialog to enter ad-hoc product coverage term details. You can add more than one term line item, depending on the product terms you offer:


Step 2: Product Terms


Item 
 Description
Term
 Select a term, which can be based on just months or months/miles (for example, 36 months/36,000 miles). You can identify up to five term selections. A term tells you how long the product coverage lasts.
Dealer Cost
 Enter the dealer’s product cost.
Retail
 Enter the retail (or customer’s) product cost. 
Default


 You have two options:
  • Yes
  • No
If you select Yes, the term becomes the default term setting for this product. The default term will be displayed with the product in the menu template, which you present to your customer.
Cancel
 Click this button to cancel out of this dialog.
Save
 Click this button to save your entries.
Next
 Click this button to display the next View/Menu Product dialog: Step 3: Details.
Previous
 Click this button to return to the previous dialog.


 Step 3: Details

Step 3: Details


Item 
 Description
OK for Commercial Use?
 Indicate if this product can be offered to commercial buyers.
Can this product be removed from any menu template?
 To remain in compliance, a dealership must offer every customer that is buying a vehicle the same set of products to avoid discrimination against the customer. However, certain customers may not qualify for certain products. For example, if a customer is 65 years old or older, they may not qualify for credit life insurance. Selecting this option gives you the flexibility to remove certain products from menu templates in cases where a customer may not qualify for a product.
Is Product Taxed?
 Indicate if the product will be taxed.
Tax Rate
 Enter the final tax rate of the municipality in which the dealership is selling the vehicle.
Note: CGW currently does not honor the tax rate of the buying customer’s municipality, if it is different.
Update all applicable menu templates with this product?
 This option updates all applicable menu templates according to your deal type and vehicle type selections when you save your changes. For example, if you select the Finance deal type and New and Used vehicle types, then menu templates that have these attributes will be updated automatically with this new product.
Push product to DMS
 This option pushes the product information to your Dealer Management System (DMS).