Overview

This tutorial is written for dealerships whose customers use PayLink to fund Vehicle Service Contracts (VSCs) outside of the vehicle financing process. It assumes a working knowledge of the TRONIX™ product.


What is PayLink?

There are times during a vehicle sale when the purchase of a VSC product must be funded by an independent third-party financing and processing firm, such as PayLink. For example, consider these scenarios:

  • The customer wants to pay cash for a vehicle but does not have enough money for the desired VSC.
  • The customer is purchasing a vehicle through dealer-derived financing, but the lender has placed a monthly payment cap or max-approved finance amount that does not allow for the desired VSC.
  • The customer wants to pay off a VSC in 24 months or less outside the amount financed that may have a longer term.

In any of these scenarios (and other similar scenarios), a funding source such as PayLink allows the dealer to sell more VSC products and the customer to pay for VSC product over 6-24 months while providing the dealer full payment for the product relatively quickly (usually within 60 days). The ability to offer such flexible monthly payment plans to customers directly has a positive impact on customer loyalty and the dealer’s ability to close sales.


Definitions

These terms will be used throughout this tutorial:

  • Non-menu dealers – After pulling a deal from the Dealer Management System (DMS) or manually entering Customer, Vehicle, and Deal information, non-menu dealer users are taken directly to the Products dialog where applicable products, coverages, terms, and prices are available for selection. Your dealership’s TRONIX administrator sets your dealership up as a menu or non-menu dealership. For more information, administrators should see the various "Deals" tutorials.

Products Dialog

  • Non-menu dealers – After pulling deal from the DMS or manually entering Customer, Vehicle, and Deal information, menu dealer users are taken to the Create a Menu dialog. Here you indicate if a customer intends to purchase GAP, Etch, a VSC, and other products. Your dealership’s TRONIX administrator sets your dealership up as a menu or non-menu dealership. For more information, administrators should see the various "Deals" tutorials.

Create a Menu Dialog

  • Dealer Management System (DMS) integrated dealers – A DMS-integrated dealer agrees to allow TRONIX to import deal information from and/or export sold product information into their DMS. DMS examples include Reynolds & Reynolds and Dealertrack Technologies. DMS-integrated dealers can then pull in DMS information for a deal, rather than entering the information manually in TRONIX. Your dealership’s TRONIX administrator sets your dealership up as a DMS-integrated dealership. For more information, administrators should see the various "Deals" tutorials.
  • PayLink dealers - A PayLink-enabled dealership is integrated with PayLink and provides VSC financing through PayLink to its customers if the customer’s lender will not provide financing for the VSC. Your dealership’s TRONIX administrator sets your dealership up as a PayLink-integrated dealership. For more information, administrators should see the various "Deals" tutorials.


Non-Menu Dealer Deal Processing (DMS Integrated or Not)

This section is written for TRONIX non-menu dealers. The instructions assume that you have created a new deal using the New Deal Entry dialog and are ready to select products for your customer. For more information on creating deals, see the "Deals > New Deals" tutorial.

  1. After entering all of your Customer, Vehicle, and Deal information in the New Deal Entry dialog, click the Continue button at the bottom of the dialog.
  2. In the Selected Products panel of the Products dialog, select the PayLink check box and then click Edit next to the VSC line item:

Selected Products Panel


3. Scroll down to the Edit VSC panel and make your PayLink VSC selections:

Edit VSC Panel


Item
 Description
PayLink
 Select the PayLink check box to indicate that this is a PayLink VSC.
Contract Number

 You have two options:
  • System Generated – TRONIX generates a contract number for the PayLink VSC.
  • Enter My Own – The dealership can enter its own contract number for the PayLink VSC.
Coverage

 Select a coverage package, such as PTD51200 (6/6K) 200 Ded.


4. After making your PayLink selections, scroll down part way in the Products dialog and click the Save Changes button.

5  At the bottom of the Products dialog, click the Deliver Deal button.

6. The Enter Required Information dialog appears where you can make changes to the Monthly Payment and Amount Financed if needed. When done, click Continue.

Enter Required Information… Dialog


7. The PayLink Contract Details dialog appears where you will make selections relating to the PayLink VSC:

PayLink Contract Details


Item
 Description
Product Cost

 This is the PayLink VSC product cost.
Product Tax

 This is the PayLink VSC product tax amount.
Down Payment

 You have two options here:
  • Default 10% – Select the default down payment of 10% of the PayLink VSC cost.
  • Other – Enter another down payment amount.
Term
 Select the payment term for the product. The rule for selecting a PayLink term is that you can select a term that is up to half of the service contract term or 24 months, whichever is less.
For example:
  • If the service contract is five years, the maximum PayLink term is 24.
  • If the service contract is 36 months, the maximum PayLink term is 18 months.
Monthly Payment

 This is the monthly payment amount.
Billing Process

 You have three billing options to present to your customer:
  • Bill – This produces a paper statement which will be mailed to the customer.
  • Credit – Enter credit card information if the customer will pay by credit card.
  • ACH – Enter a routing and account number if the customer is using an Automated Clearing House (ACH) to pay.
First Payment

 This is the date of the first payment. By default, the system sets this date to 30 days from today’s date.
Customer Phone

 This is the customer’s phone number.
Customer Email

 This is the customer’s email address.
Communication Method

 Select your customer’s preferred communication method:
  • Email
  • Phone
  • Postal Mail


8. Click Save when you have entered all of the PayLink contract details.

9. The Print Preview dialog appears where you can review the PayLink contract details and print the paperwork out for your customer. You are presented with the following items:

  • Selected contract registration pages. Note that the VSC shows PayLink as the contract Lienholder.
  • The PayLink Agreement (filled out with the customer, vehicle, and repayment information)
  • The PayLink FAX cover sheet.

PayLink FAX Cover Sheet


Menu Dealer Deal Processing (DMS Integrated or Not)

This section is written for TRONIX menu dealers. The instructions assume that you have created a new deal using the New Deal Entry dialog and are ready to select products for your customer. For more information on creating deals, see the "Deals > New Deals" tutorial.

  1. After entering all of your Customer, Vehicle, and Deal information in the New Deal Entry dialog, click the Continue button at the bottom of the dialog.
  2. In the Create a Menu dialog, select a product package, such as Platinum, Gold, Silver, or Custom, by clicking the circle in the left-hand corner of the product package:

Gold Product Package


3. After selecting the product package, de-select the Vehicle Service Contract (VSC) line item to remove it from the product package:

De-Select VSC Line Item


4. At the bottom of the Create a Menu dialog, click the Deliver Deal button.

5. The Deal Details dialog appears where you have the option to alter the Monthly Payment and Amount Financed details. Then, click the Continue button.

Deal Details Dialog


Note: You might encounter the Add a Limited Warranty dialog at this point (for more information, "Add a Wrap Contract to a Deal", depending on how your dealership is set up. For the purposes of this tutorial, click Don’t Add. In the resulting Warning dialog, click Continue.


The Print Preview dialog appears, which contains the final paperwork for your customer. The paperwork will show that you have forfeited the VSC product:

Print Preview – Forfeited Coverage


7. After reviewing the paperwork, click the Back button at the top of the Print Preview dialog to return to the Dashboard dialog.

8. In the left navigation menu, select Deals > Recent/Unpaid Deals to display all recent and unpaid deals for the current dealer.

9. In the Recent/Unpaid Deals dialog, locate your deal in the list. At this point, you will be adding a PayLink service contract to the deal.

10. When you locate your deal, click the Esign/Change button to the right of the deal.

Esign/Change Button


11. At the bottom of the Deal Summary dialog, click the Modify Deal/Products button.

Modify Deal/Products


12. In the Selected Products panel of the Products dialog, click the Edit button next to the VSC line item.

Edit VSC Product


13. In the resulting Products dialog, locate the Edit VSC panel and make your selections:

Edit VSC Panel


Item
 Description
PayLink

 Select the PayLink check box to indicate that this is a PayLink VSC.
Term
 Select the PayLink VSC term, such as 24/85K (24 months or 85,000 miles).
Deductible
 Select the deductible amount for the VSC coverage.
Contract Number

 You have two options:
  • System Generated – TRONIX generates a contract number for the PayLink VSC.
  • Enter My Own – The dealership can enter its own contract number for the PayLink VSC.
Coverage
 Select a coverage package, such as PowerTrain - PTDAP50.
Reducing Deductible

 Select this option to reduce the customer’s deductible, but note that the monthly payment will be increased if you select this option.
Commercial Use

 Select this option if the vehicle will be used for commercial purposes.
Luxury Package

 Select this option to add a luxury package. Note that this option is selected by default when you select the Complete coverage option.

The Luxury Package option provides for the factory-installed GPS Navigation System (not including programming or updates), TV, VCR, and DVD players, Key Fobs, Bluetooth Devices, and Onstar® Unit.
Emission Coverage

 Select this option to add extra coverage for the vehicle’s emission control components. An additional surcharge is added for this option.


14. After making your PayLink selections, scroll down part way in the Products dialog and click the Save Changes button.

15. At the bottom of the Products dialog, click the Deliver Deal button.

16. The Enter Required Information dialog appears where you can make changes to the Monthly Payment and Amount Financed if needed. When done, click Continue.

Enter Required Information… Dialog


17. The PayLink Contract Details dialog appears where you will make selections relating to the PayLink VSC:

PayLink Contract Details


Item
 Description
Product Cost

 This is the PayLink VSC product cost.
Product Tax

 This is the PayLink VSC product tax amount.
Down Payment

 You have two options here:
  • Default 10% – Select the default down payment of 10% of the PayLink VSC cost.
  • Other – Enter another down payment amount.
Term

 Select the payment term for the product. The rule for selecting a PayLink term is that you can select a term that is up to half of the service contract term or 24 months, whichever is less.
For example:
  • If the service contract is five years, the maximum PayLink term is 24.
  • If the service contract is 36 months, the maximum PayLink term is 18 months.
Monthly Payment

 This is the monthly payment amount.
Billing Process

 You have three billing options to present to your customer:
  • Bill – This produces a paper statement which will be mailed to the customer.
  • Credit – Enter credit card information if the customer will pay by credit card.
  • ACH – Enter a routing and account number if the customer is using an Automated Clearing House (ACH) to pay.
First Payment

 This is the date of the first payment. By default, the system sets this date to 30 days from today’s date.
Customer Phone

 This is the customer’s phone number.
Customer Email

 This is the customer’s email address.
Communication Method

 Select your customer’s preferred communication method:
  • Email
  • Phone
  • Postal Mail


18. Click Save when you have entered all of the PayLink contract details.

19. The Print Preview dialog appears where you can review the PayLink contract details and print the paperwork out for your customer. You are presented with the following items:

  • Selected contract registration pages. Note that the VSC shows PayLink as the contract Lienholder.
  • The PayLink Agreement (filled out with the customer, vehicle, and repayment information).
  • The PayLink FAX cover sheet.

PayLink FAX Cover Sheet